General FAQ

Commonly asked questions. Contact Sales with any questions prior to signing with us.
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The amount of disk space that will be available to you on the server to hold your web site files. Our packages allow for a fair amount of disk space.All the data collectivley in your email accoubnts , scripts installed and accosited data colelcted in teir databasese amd website data uploaed will impact on allocated disk sp[ave.

The size of your completed website size including database and emails usage impacts disk space. Our packages are scalable with an easy upgrade feature at no cost.Services will never be interrupted without prior notice. Contact us about your specific requirements. Hostpal services in the cloud can manage large capacity websites which require storage for end users as large as facebook for example.
Bandwidth or Data Transfer is measured either in Megabytes (MB) or Gigabytes (GB). Bandwidth refers to the amount of data (Information) permitted to and from our servers (machine where your website is hosted) , also known as web traffic. This depends on the amount of visitors that interact with your website. Our plans are designed to handle ample bandwidth so that you do not need to be concerned about running out of bandwidth or 'overage charges' , however, high yield traffic websites like social networking websites or online stores may require a Content Delivery Solution or Virtual Private Server to handle high demand websites requiring scalable storage capacity and high demands on bandwidth.
Hostpal offers Linux-based web hosting. Both Linux and Windows Hosting are very reliable and widely used with specific advantages. Linux servers host the majority of all websites on the Internet. Most websites you have been visiting are likely to be hosted on Linux servers even if you have Windows on your computer. Windows-based hosting is only utilised for Microsoft-specific applications, such as ASP.Net , ASP, Coldfusion, MSSQL Server or MS Access databases.
Unlimited bandwidth allowed to maximium capacity of shared hardware configuration. Our packages allow for a maximium of 5 domains to be hosted per account to ensure that resources are not metered or restricted.
A domain name is a full website address such as www.yourdomain.com.A sub domain depends on a domain name. "yourdomain.com" is your domain name. A sub domain name "(Anyname) subdomain.yourdomain.com". http://subdomain.yourdomain.com and http://www.subdomain.yourdomain.com. A sub domain does not need to be registered. It is created in Cpanel under your existing domain name.
CDN is short for Content Delivery Network. CDN is a large distributed system of servers deployed in multiple data centres across the Internet. Other than hosting all data in one server or location, CDN hosting stores your websites and all kinds of web objects on many different servers in different places. The data and files including text, images, videos, documents, URLs, scripts, streaming media, apps could be spread across the whole system of CDN servers and data centres. The goal of a CDN is to serve content to end-users with high availability and high performance.
A domain name is a full website address such as www.yourdomain.com that needs to be registered.A sub domain depends on a domain name. "yourdomain.com" is your domain name. A sub domain name (Anyname) subdomain.yourdomain.com".A sub domain does not need to be registered. It is created in Cpanel under your existing domain name.
There are different cloud storage systems. Some have a specific focus, such as storing Web e-mail messages or digital pictures. Others are available to store all forms of digital data. Some cloud storage systems are small operations, while others are so large that the physical equipment can fill up an entire warehouse. The facilities that house cloud storage systems are called data centres. Cloud storage systems generally rely on hundreds of data servers. Because computers occasionally require maintenance or repair, it's important to store the same information on multiple machines. This is called redundancy. Without redundancy, a cloud storage system couldn't ensure clients access to their information at any given time. Most systems store the same data on servers using different power supplies. Clients can access their data even if one power supply fails. Cloud hosting describes a method of configuring servers in a flexible way to allow for the most affordable, scalable, and reliable web infrastructure. Hostpal chooses datacentres carefully to ensure true redundancy by partnering with datacentres with a proven track record.
When a domain is newly registered, the name servers are changed, or DNS changes are made, you can expect a propagation time up to 24 hours. This is because it takes time for the DNS changes to take effect across the internet. It may even take up to 48 hours. This is a common process. Clients have immediate access to Cpanel and their client user interface to prepare websites and even upload it before this period. You do not have to wait to upload and manage aspects of your website in Cpanel.
A virtual private server (VPS) is a virtual machine sold as a service. A VPS runs its own copy of an operating system and customers have superuser-level access to that operating system. This allows the installation of almost any software on that Operating System on a server. A VPS Server has resources that are not shared by everyone. A virtual private server (VPS), also called a virtual dedicated server (VDS), is a virtual server that appears to the user as a dedicated server but is actually installed on a computer serving multiple websites. A single computer can have several VPSs, each one with its own operating system (OS) that runs the hosting software for a particular user. This is a self-managed solution requiring technical knowledge, but can be ordered as a managed solution. A VPS allows more power and control over your own online presence, grows as you need more space and is scalable in size. VPS is less expensive than dedicated servers and is pretty much similar in performance and use.
Our Comodo SSL certificates are completely free as long as your website is hosted with Hostpal. A dedicated IP address billed monthly is required to install SSL at R50 pm / 3.99 USD. For most e-commerce sites an SSL certificate is absolute necessity. Our Comodo SSL certificates are worth R500 per year / $40 USD . SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. This is the little padlock seen on shopping sites at the top of the browser.

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